Help Center
Help Center — Voyanz
Need help? This page answers the most common questions about your account, wallet, consultations (chat, phone, video), and payments.
Support: contact@voyanz.com
Account and login
How do I create an account?
Sign up with your email, a secure password (at least 12 characters, upper and lower case, digit, and special character), and your date of birth. You must be 18 or older. Accept the Terms of Use and Terms of Service.
I cannot log in
Check your email and password. Use "Forgot password" if needed. If your account is pending approval (professional), you will see a clear message that approval is in progress.
How do I delete my account?
Email contact@voyanz.com from your account email address.
Wallet and packages
How does the wallet work?
Top up your account with a package (€40, €80, €160, or €400). Consultations are then charged per minute at the professional's rate. Your balance is visible in your customer area.
Welcome gift
New customers may receive €20 off their first package, subject to the conditions displayed on the platform at the time of the offer (see Terms of Service).
Payment declined or insufficient balance
Before starting a consultation, the system checks that your balance covers at least a few minutes. Top up your wallet if needed.
Consultations
How do I start a consultation?
Choose an available professional, then select chat, phone call, or video. The professional must accept the session (unless phone auto-accept is enabled on their side).
Phone consultation — what should I know?
- The professional receives a call on their mobile.
- They must press key 1 within 55 seconds of answering to confirm they are live (anti-voicemail).
- Your phone then rings; billing starts once the connection is established.
If the professional does not press 1, the session is cancelled with no charge.
Video or chat consultation
Stay connected to the app or website during the session. A "Replay" recording may apply to some video sessions depending on agency settings.
Are predictions guaranteed?
No. Psychic reading is for well-being and entertainment. Voyanz guarantees a serious framework (verified profiles, displayed rates, reviews), not the accuracy of interpretations. See also Why trust us?.
Professionals
I am a psychic — how do I join?
Go to Join as a professional. Complete your profile, business registration (SIRET), and Stripe onboarding to receive payouts.
Staying available after a session
If you set yourself "Available" via the toggle, you stay online after each session (no need to tap again). Auto-accept phone calls lets your mobile ring without action on the website.
Refunds and disputes
Refund rules are detailed in our Terms of Service (CGS). For any complaint: contact@voyanz.com — response within 30 business days.
Related pages
- About us — Voyanz presentation
- Why trust us? — professional verification, reviews, charter
- Privacy Policy — personal data (GDPR)
- Legal notice
